I ran my anti virus software, Norton, to get rid of a dangerous file I just downloaded. Right now it's stuck on a log for a game I downloaded, but I'm pretty sure it's found the virus thing because it says 105 security risks detected and resolved. So, should I close it or keep it running, because it's been sitting on this screen for a while now and would it be okay, if I just went ahead and hopped on the Internet if I can't close it?

Yes you can close it and it just showing the results of the scan and if you find any important in that and the result will be displayed on the right side of the window. Some viruses or infected files cannot cleaned, whether if you want to delete or move to quarantine you can do that manually.

Some antivirus cannot clean the compressed files because the antivirus has limited features those are may be trial versions or free versions. After scanning they will display the results and showing that which files are infected and types of virus, action taken on them, if you find any compressed file check whether that file is realted to you or not and dont just delete all the compressed files.

I suggest you the full version of antivirus has the deep scanning parameters where it scan the total compressed file and cleans that particular in that file so better have the full version of security softwares. Most of antivirus cleans the trojans aswell if they cant download the trojan remover where it cleans the trojans files and have many better features

There are so many methods to get the drivers of your graphic card. First thing when ever you got your motherboard or graphic driver cd you need to get it back up or another written in another cd or you need to copy the entire folders of the cd to your hard disk drive not in c drive or OS drive.

If your friend or any other nephew purchased the same graphic card you can get the cd from them but please note here model number should be matched.

Another way is from the manufacturers website, go to the appropriate website and go to support then find the model and check your model and select the OS then download the drivers.

If you don't know the model or manufacturer, just enter the motherboard model in Google search download from the manufacturer website because other websites may contain viruses or trojans mainly exe files.

Hello, I have a hp 2000 notebook laptop and sometimes the laptop will stop working and the screen will turn black with white lines and now it has also started beeping, I have run Kaspersky to look for viruses, I restored the computer to a previous date, I have tried everything I know to do but it still does this, so if anyone knows what the problem is or how to fix it I would really appreciate the help. Thanks

That might be the problem of the Hardware, it seems like the problem is related to RAM or the any other internal connection problem.

Is you do the software reset or restore and scanning the computer does it solves the problem and resinstalling the OS may fix the problem once check with the reinstallation.

After Reinstall if you are facing the same problem, you might need to contact the HP service centre and they will provide the solution for this. In my point of view the problem is related to the hardware, in most cases ram only.

If your laptop is out of warranty, you might take risk to change the RAM and check it, if you are through only do this otherwise contact the repair centre.

and automatically goes back with white lines does it occur at any specific of time after power on the system?

I whole scanned my laptop with AVG internet security (Fast scan) after it finished ..its says 'some threats couldn't be removed) why is that?

You have done scan with priority Fast Scan that does not scan the indepth of your system files, like it cannot scans the compressed files although the threats was detected but deep scan can recognize the threats.

What deep scan do is, it scan every compressed files and if any file have password or any authentication type it can not be scanned by the virus scanner and so you need to check with these kind of files.

If you are using a free of AVG it does not have all the features when compared to premium ones, you can compare in the AVG website.

If you have premium version of antivirus you need to update the virus definition and initiate a Deep Scan that does clears the issue and if not then you need to AVG or post your question in AVG Forums and they may provide any removal tools as you need to mention the threat name there.

Internet security is featured with a Firewall, you can enable feature that if any application is accessing the internet you will be notified by the Firewall.

I have a 7200rpm 250gb hdd that I want to install on my Desktop for Origin, Steam, etc. What I want to know is will I get a performance boost to the games even though my OS is installed on a 5400rpm hdd?

Here what happens if the system boot from 7200 rpm (250 gb) it will fast and processing also differs here when compared to 5400 rpm HDD.

No the the performance cannot be boosted if the games and os installed on 5400 rpm.

If you have installed the games and operating systems in 7200 rpm HDD if will give you the good performance at the time gaming.

There are 10000 rpm and 15000 rpm hard disk but so many around the world can't use those I dont what exact reason is? and so many of PC users around the world are using 7200 rpm HDD's

I upgraded my internet from 3 Mbps to 6 Mbps  The speed has increased a little bit but not much. I just did the speed test and my download speed is 2.4 Mbps and the upload speed is 0.7 Mbps  This is only a slight improvement from when I was only paying for 3 Mbps  Shouldn't my download speed be around 6 Mbps now? I have AT&T U verse and the 6 is the highest speed they offer for my area currently. I am working on a desktop connected wireless. Any help would be appreciated.

Have you checked with your connection settings because if you told your ISP to upgrade and check the details after login to the broadband connection.

as every Internet connection provider is providing the details of the speed and usage of the Internet. In the package details you have to check whether it was upgraded or not. If it is showing that 6 Mbps you need to have to contact customer care for this slow speed.

One more thing is to check whether the downloads are running in background or not. Your Internet will be slow because if the background downloads are running, exit or close that programmes.

After once test the Internet connection speed, lots of providers check the internet speed best is that speedtest.net. go with it.

May your PC is infected with virus or trojans once clean with any good antivirus programmes and then check your Internet connection speed.

I've seen similar situations to this but the problem is: It has no viruses and the protection shield is on and it still says it stopped working besides the page that I go on still shows behind the box that says it. I've tried the whole Control Panel thing with the virus check and everything and the scan to see what's wrong with it (if it has a problem) and it says that it's completely fine yet it still shows up every time I try to go on the Internet. Anyone went through this or has any idea in how to fix this? It's been going on for 5 days.

Might be your PC is still infected with the virus or malware because there are many things that drive to this problem. 

If you are using the free version of antivirus that does not have full features in which it not scans in depth so the infection still remains in depth you need to know whether you have installed full version of antivirus or not? If you have installed full version of antivirus and you might have scanned the whole system without updating the virus definitions.

If you have scanned the whole system with free version of antivirus that might remove the virus partially so you need to know virus was not cleaned fully from your system might be still infected and your system files are not working properly so that's why you are facing this kind of problem.

You need to repair your windows with the Windows installation disc that might clear the problem

OK the restore let me get into the computer and it is working ok, but I am wondering if the virus is still there, I am running all of my virus scans and anti malware software. hope it will be fine. Well after the full scan I seem to be ok I am using the computer .so I hope everything will be ok

After system restore your system cannot be fully restored to the previous state as it shows restored successfully but some files cannot be restored like user created files or virus created files. After doing all this I faced several problems like getting the process done very slow and later it gone to previous state before the system restore point.

So I advise you to not to do system restore, better first install a good antivirus and scan the whole computer, then install a trojan remover and scan it and restore the windows policies...etc and restart the computer, if every thing is not fine you need to perform windows repair by inserting the boot disc.

You will find the options in the windows setup process so I would like this is the best restore process to the system files, where original files will be restored while installing.

If your system is infected dont do system restore and in most cases it fails and if done partially may be.

I got a dell laptop yesterday and I am trying to connect it to my wireless Internet so if someone can help me that would be great.

Once check whether the drivers are installed or not and you can go to device manager by right clicking on my computer, click manage and then check in the device manager whether is there ? marks are there or not.

If there the drivers or not installed, so I suggest you to download the drivers from the dell official website.

Make sure the router is turned on and once keep a open network so you will come to know whether the WiFi is working or not and after keep wps/wpa2 password to be secure so none other device can access.

If you have problem with the router you can hard reset the router, if not worked connect through LAN so you will come to know whether the problem of your laptop WiFi or LAN or the router's.

Once you have ever connected to Internet make sure you have good security software's like Avast, Norton and McAfee...etc because if you have a better security software you Laptop protected.

Just all of a sudden my computer disconnected from the router, and whenever it tried to reconnect it would just have limited access and would not have any internet access. I tried restoring my computer and nothing really happened. Right now I can connect to other internet connections fine, but when I try to join my regular router it just keeps connecting for a second then disconnects itself and keeps connecting and never works. I'm not sure if its the router's problem, as both my other computer and my phone can connect fine to the internet on my regular router

Once check with the router settings because if your ISP is providing any dynamic IP or DNS assigned IP address the router automatically detects and assigns the certain IP to the connected devices and once check with the router before connections.

If the ISP providing the static IP address you need to enter the IP address, DNS, and gateway in the router settings it should be configured then only it allows the Internet to the connected devices.

One more option is that where the router has some qos services like where you can specify mac address you need to connect to Internet and check whether QOS is disabled or not. It disconnecting automatically which means the problem is associated with the router and hard reset the router, to configure the router follow the router manual.

May be your system is infected with the virus and clean the whole system with any security programme or the network drivers are not functioning properly

Does I need to format all drive?my anti virus is not up to date and when I connect the dongle,my anti virus block that.tell me what to do?

First install a Trojan remover and disconnect your PC from Internet then scan then whole computer. After completing the scan you will find some option in tools menu like reset windows policies, reset internet explorer policies..etc and run those tools, If these actions cannot be performed in Normal Mode and go to safe mode run these actions and then boot to normal mode.

Then try to update the virus definitions of the antivirus if not updated getting an error just uninstall the antivirus and install the avast free antivirus, update it and scan whole computer if threats detected delete or clean them, however it is the free edition which has limited features and you can grab the full version from the official website.

If the trojan remover not worked or antivirus not performed well then you need to format the whole system because if you format the primary drive that might be not useful because the virus still present in other drives of your PC. Better backup the important data to other external drive and then format your system.

Try to research on Internet by entering the virus name removal tool and some security websites provide removal tools for win32 version of threats.

In my point of view, Norton 360 premier edition is the best one because the Norton 360 premier has backup utility where it backups our data and restores the data to the original destination.

Norton 360 which has limited features where backup and pc tune up is not available where Norton 360 premier edition has.

I have used Norton 360 but it seems to be not fit to my computer where my system is low in configuration and my system will become very slow when I installed it and so I removed it, Installed Avast free edition that was better for me.

Not only 360, any security software that is provided by Symantec was awesome and in that Norton 360 premier edition provides 25 GB of cloud storage that is also a secure. Just don't install the Norton Internet Security which has the better features where one can afford to buy the security software.

Once before buying or installing the antivirus once check the features of the that particular security programmes and so you will come to know whether need to install any new softwares or ...etc

How to prevent spread the virus when copying files from usb drives (without any anti-virus soft-wares). I think using command prompt to copying the files from usb which prevent the virus attacks. Is it true? Or any other way you know?

You can copy required files from usb few mouse clicks and just hold ctrl+alt+shift and insert usb drive into usb and after no autoplay will run. Open my Computer and dont double click or right click on the usb drive, if you clicked the virus will spread and go to the address bar and click the dropdown menu, copy the required files from usb drive to destination.

And here once check whether you are going to copy the files that which are original files because some viruses hide the original files and creates duplicate on the same name called .exe, for example there is folder called new folder and virus here hides the new folder and a duplicate exe file is created with the same icon and when you double click it will executes and infects your PC, so here once check before copying goto properties of that folder or file after see that whether it is in desired format or not and then copy the required files.

You can copy from dos aswell and just you need to the few commands, but I am not sure that this process prevents the virus attacks

My computer has a virus because I called Microsoft and asked and they said it did, but I don't have the 200 dollars to pay to get it off. I have no security and the virus disabled any type of blocking I have on my computer. It even said the main windows blocking thing was off, but the virus is making it unable to turn the blocking on! I have no way to download anything, the virus blocks anything from being downloaded, saying it contains a virus... what do I do?!?! I'm looking for a last resort here, that's free... do I shut off my computer until I get help? What happens if the virus or hacker goes into my bank account or gets the information... DESPERATE HELP NEEDED HERE

If you don't have any important data, my suggestion is to format your system and fresh install of operating system and after install a good internet security where it scans all the drivers and cleans your computer.

If yo have any important data, go to safe mode and backup your data to other drive or pen drive and after that install a trojan remover and scan the whole computer and reset the windows policies, internet explorer policies, disconnect your system from internet.

First thing remember if you are connected to internet you must have good antivirus, better it protects your PC from attacks...etc.

Install a Avast free edition, it blocks viruses, trojans..etc and also they provide 1 year free license.

When ever I try to delete McAfee and all those other annoying PC cleaning popups on my laptop they just end up coming back on there somehow. Is a way to permanently get rid of them !?! Please answer. Any info will help thanks.

Deleting Mcafee means you are going to installed location and deleting the folders may be that's not the right way. You need to go to control panel and uninstall the McAfee antivirus and this is the procedure you need to follow.

Popups are getting automatically on you laptop it means there might be some ad ware sort of software's are installed in your laptop once check them and uninstall them. Most of malware sites or ad ware sites automatically install a plugin into your browser and if you enable privacy options you will get the alert.

If you are using McAfee full versions and update and scan the whole computer, if not install the avast free antivirus that's work better ever. They provide one year license aswell.

If you want to get rid of all those things you need to enable privacy options in the operating system. Windows 7 has the good privacy options where windows xp has very less.

I want to open Mozilla Firefox (internet) then my computer stopped working so I press the off button and when I press it again to restart..advance start up option appear because I didn't shut down properly.But when I use the option it doesn't work and appear a stop error code: 0x0000007B(0xF88DB524,0xC0000034,0x00000… and stop error code:0x0000007B (0xF89A6524, 0xC0000034, 0x… can't use any of those option..What should I do?

There might be lot of infected files in you windows, Your pc is infected with virus and trojans...etc. Once check or remember that you might have downloaded any attachments from mails that may contain virus or trojans etc and that too you have downloaded that file from Mozilla Firefox.

I think you don't have any good antivirus, Firstly install Trojan Remover on you system as Mozilla doesn't opens and download the trojan remover using trojan remover and install it scan the whole computer but before that disconnect from internet. There is a option called reset windows policies and internet explorer policies..etc and reset all them. Install the Avast antivirus they provides 1 year free license and scan the whole computer.

If your system is not booting up, once reinstall the windows or contact the system administrator.

In my point of view the system restore can not help any desktop or laptop, just it restores the system files or system to the previous state.

If your system is infected with virus, trojans...etc then you are trying to restore the system to previous state, may the virus does not allow the system to restore to a previous state. Most the infected systems which I observed system restore does not work, it gives a message "system restoration fails" and after that it it restarts.

May the system restores works in safe mode, once try in safe mode. Better install any free antivirus and update it and scan whole computer. I prefer to install Avast free edition antivirus, they provide one year free license and install it update and scan the whole system.

I assure this process will work, your system gets cleaned. If you are connected to internet, install a firewall, maximum it blocks threats.

So I have a desktop and am trying to get it connect to the internet. I have a wireless adapter connected but the computer doesn't seem to pick it up at all. I am not sure if the computer isn't picking up the adapter or if the adapter just doesn't work as I can't even get a network connections list (just local). The network itself works just fine. If anyone could help me out, I have a 2002 windows xp.

It seems that your network adapter is not working fine, means that you have not installed the drivers or may not have installed the correct drivers. First thing I wanna know the wireless adapter is connected to the PCI slot or onboard wirless and If that is a PCI slot, may the slot is not working fine, just insert the wireless adapter in other PCI slots. Check whether working fine or not.

After that one check the model number of the wireless adapter and download the latest drivers as you are using windows xp and it may not contain the pre installed drivers, you need to download the latest drivers and your wireless network should not be in hidden mode.

One more thing is that assign a WPA2 key the wireless network for the secure connection, if not it will become a open network.

I have a HP Office jet Pro 8500A printer and it is wireless i have connected it before but it doesn't work this time. I have my laptop and printer connected to the same network but when i try printing a document on word it says that the printer is offline if anyone can help to make it online again it would be greatly appreciated. thank you and I called HP customer service apparently you have to buy a package to get help -_- so not interested in spending over 50 bucks for one help so yeah that's out of the question

First thing is you need to know that whether you have installed the correct drivers of that printer, see here there may different types of models for example assume that there is printer called office jet pro 8500a and one more is office jet pro 8500, when compared the both models are similar but if we check specifications there will be a lot of difference in the performance and drivers will also differ here. Once check which drivers you have installed or download the latest drivers from the HP website.

After checking with drivers, if installed the correct drivers and you need to give a test print. If that success the drivers or software you installed are perfect. There is option like use printer offline, when you right click on printer uncheck that user printer offline, you can check that if no other person want to use your printer.

This method or option is a good one, but so many people are not aware of it.

There may be several problems that shock wave objects crashes in Google chrome. Once you need to check that may be in past your system is infected with virus...etc. You have cleaned your system with antivirus, but you need to know that the virus present in the system in the past might have infected your daily using programmes like browsers, games and applications..etc. you need to check whether it is working fine or not after cleaning your system. If not working properly you will find these type of errors "shock wave object not responding or crashed" or Chrome automatically closes and sends error reports to Google and after the Google chrome slows down. I have faced this problem from the past and just uninstall and reinstalling the process is going on....

If you have faced this problem, you need to follow these steps:-

In address bar of chrome type about:plugins.

Plugins page will open, on the top right click on the details

find the shock wave player object and click on disable it. What we are doing here is the plugin which contained in the Google chrome is not functioning correctly and we are disabling it. we are getting the 3rd party plugin.

Restart Google chrome and download the adobe flash player from the adobe website and plugin will be added to Google chrome.

That's it, your chrome will work.